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SMS Surveys

Understand your customers better with simple and effective SMS surveys. Over 90% of SMS messages are read within minutes, delivering response rates that far outperform email or phone surveys.

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Why Choose SMS Surveys

Excellent Response Rates

Over 90% of SMS messages are read within just a few minutes, with response rates significantly outperforming email or phone surveys.

Real-Time Feedback

Capture customer insights while experiences remain fresh, yielding more accurate and actionable responses for your business.

Easy Configuration

Intuitive workflow builder allows survey creation and customisation in minutes without technical expertise. Our team builds your first survey.

Adaptable Automation

Automatically send tailored follow-up messages based on customer responses. Smart logic enables conditional questions at scale.

Cost-Effective & Scalable

Lower costs than phone-based feedback while reaching dozens to thousands of recipients. One credit per outbound message with free inbound replies.

GDPR Compliant

Fully compliant with clear consent requirements, easy opt-out mechanisms, transparent business identification, and secure data storage.

How It Works

1

Design Your Survey

Choose from multiple-choice, ratings, scales, or open-text question formats. Set up smart logic for conditional follow-ups and schedule at optimal times.

2

Send Branded Invitations

Each survey begins with a clear, branded introduction confirming your identity and the reply number. Include trackable short-links for analytics.

3

Collect & Analyse

All responses are securely recorded and delivered via email reports. Download detailed breakdowns in Excel or CSV format for analysis.

Frequently Asked Questions

We recommend 5-6 questions for optimal completion rates. Send one question per text message to prevent confusion and maximise response rates.
Yes. SMS surveys support recipient name inclusion, custom details, audience segmentation, and personalised links for each recipient.
Outbound messages cost one credit per SMS (up to 160 characters). Reply number rental is £15 per month (ex VAT) for a UK number. All inbound replies are free. For example, 100 recipients with 5 messages each would use 500 credits plus £15 per month.
Each survey requires a dedicated reply number. Alternatively, you can stagger your surveys using the survey expiry times feature to run consecutive campaigns.
Beyond simple yes/no questions, our surveys support rating scales, multiple-choice options, and open-ended text responses. Smart logic routes respondents based on their answers.
Retail and e-commerce for post-purchase satisfaction, healthcare for patient feedback, education for course evaluation, hospitality for guest experience, events for attendee feedback, and delivery services for efficiency measurement.

UK-Based Support

Dedicated team in Sheffield

GDPR Compliant

ICO registered data controller

99.9% Uptime

Redundant direct routes

Fraud Prevention

Advanced anti-fraud systems

Ready to start with SMS Surveys?

Connect with Faretext today and get set up in minutes.

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25 free credits to test. No commitment required.