faretext

SMS Reminders

Improve your customer journey with text message notifications. SMS is proven to be the most accepted form of communication, with most texts opened and read within 5 minutes.

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Why Choose SMS Reminders

Improved Customer Loyalty

Show customers you value their time with timely reminders. Reduces no-shows, missed appointments, and last-minute cancellations.

Instant Impact

Over 90% of text messages are read within minutes, compared to just 20-30% for emails. Your reminders are seen almost instantly.

Personal & Friendly

Customisable messages with customer names, appointment details, and personalised content. Make every notification feel personal and professional.

Cost & Time Efficient

Automates repetitive admin tasks, reducing manual work. Free your team to focus on delivering great service instead of chasing confirmations.

Works on Any Phone

No app download or account creation needed. SMS reminders work on any mobile phone with a signal, reaching every customer regardless of their device.

Safe & Secure

Direct routing via Faretext's secure infrastructure. GDPR compliant with secure data handling and encrypted connections.

How It Works

1

Sign Up for an Account

Register and choose your connection method: API for automated integration, email-to-SMS for simplicity, or the Oello app for code-free sending.

2

Receive Login Details

We validate your account via phone call, then send your credentials and setup instructions via email.

3

Update Your Privacy Policy

Add details about SMS notifications to your privacy documentation to ensure compliance with data protection regulations.

4

Send Test Messages

Trial your reminders with free credits before going live. Our support team is available to help you get everything working perfectly.

Frequently Asked Questions

Text messages sent to mobile phones reminding customers about appointments, deliveries, payments, or events. Most people check their phones within minutes of receiving a text, making SMS the most effective reminder channel.
Yes. Text messages have approximately 98% open rates compared to 20-30% for email. Unlike phone calls, they don't interrupt recipients and are faster to check. SMS works without apps or internet, requiring only a mobile signal.
Yes. Schedule reminders manually or set up automation through the API connected to your software, website, or app. Trigger reminders based on customer events like appointment bookings.
Yes, if using our API or email-to-SMS solutions. Each country has different regulations and Faretext provides compliance guidance after you specify your target regions and expected volume.
Service messages such as appointment confirmations, delivery updates, and booking reminders typically don't require additional permission if the customer initiated the relationship. Include SMS notification details in your Privacy Policy.
Yes. Offering simple opt-out methods such as replying "STOP" respects customer preferences and builds trust. While not always mandatory for service messages, providing an opt-out option is considered best practice.

UK-Based Support

Dedicated team in Sheffield

GDPR Compliant

ICO registered data controller

99.9% Uptime

Redundant direct routes

Fraud Prevention

Advanced anti-fraud systems

Ready to start with SMS Reminders?

Connect with Faretext today and get set up in minutes.

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25 free credits to test. No commitment required.